Can Billy Tucci sign my rewards?
All graphic novels and hard cover books are offered signed or unsigned.
Last updated: July 31, 2022 16:51
Is there a digital version of SHI: Sakura?
YES - you can pledge for a digital edition of SHI:Sakura if you do not want to pledge for a physical edition. However, anyone who pledges for a physical edition of SHI: Sakura will receive the digital edition FREE.
Last updated: July 31, 2022 16:51
I want to receive more than one reward level but don’t want to pledge more than once. What should I do?
We have many Add ons available, so once you start your pledge, you should be able to customize your pledge to get the rewards you want. If you are unable to get exactly what you would like, please message Deborah Tucci (me) or place a request in the comments, and we’ll customize a pledge level just for you!
Last updated: July 31, 2022 16:51
STRETCH GOALS- Will the campaign offer stretch goals if the initial goal is surpassed?
YES! We have many stretch goals planned! Once the campaign has ended, stretch goals will be put into production, even while the project is “in demand” mode. Anyone who pledges for a physical reward while the campaign itself is active will receive at least one set of all accrued stretch goals. Stretch goals are not guaranteed to those who pledge for the first time during in demand mode, thought every effort will be made to make sure everyone receives at least one set.
Last updated: July 31, 2022 16:51
SHIPPING - How are rewards shipped to us?
We will be utilizing the USPS and UPS. Shipping charges have been evaluated to allow us to continue to use the both the USPS and UPS domestically (Media Mail, Ground Service, and Priority Mail depending upon the contents of packages). International shipments should be forwarded utilizing USPS (First class and priority). If it is necessary to make any changes, announcements will be made in the updates.
Last updated: July 31, 2022 16:51
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.